Q: What is Northstar?
Northstar is a Revenue-Weighted Product Intelligence platform for B2B SaaS teams. It captures feature requests from sales conversations, weights them by ARR, and surfaces prioritized product intelligence so your product team builds what actually moves revenue.
Q: How do I create an account?
Visit the signup page, enter your work email, name, and password. You'll be taken through a quick onboarding flow to set up your workspace. Founder is free to start, no credit card required; Starter Lite, Starter, Growth, and Scale add a 21-day free trial, also no card required.
Q: What's included in the 21-day trial?
Starter Lite, Starter, Growth, and Scale each include a 21-day free trial with everything in your chosen paid plan — full dashboard, signal capture, revenue-weighted ranking, backlog, and roadmap views. You add a card to start the trial and aren't charged until it ends. Cancel anytime in the first 21 days and you owe nothing. Each organization gets one free trial. Founder doesn't need a trial — it's free to start. See pricing for full tier details.
Q: How do I upload opportunities from my CRM?
Go to Customer Signals, click “Upload CSV”, and drop your file. Northstar auto-detects columns from most CRM exports (Salesforce, HubSpot, etc.).
Q: What columns does the CSV importer support?
Required columns (at least one of each):
AccountName, Account, Company, CompanyName, Customer, CustomerName, account_name, company_nameCaseSubject, FeatureName, Feature, Request, OpportunityName, Subject, Title, feature_name, case_subjectOptional columns (auto-detected):
AccountARR, ARR, Revenue, Amount, OpportunityAmount, ContractValue, account_arr, annual_revenueOpportunityStage, DealStage, Stage, PipelineStage, deal_stage, opportunity_stageOpportunityNotes, CaseDescription, Notes, Description, Comments, Feedback, DetailsBlockerScore, Priority, Severity, Urgency, Score, blocker_scoreCategory, Type, ProductArea, RequestType, feature_typeStage mapping — CRM stages are automatically mapped:
OpportunityNotes extraction — If your CSV only has an OpportunityNotes column (no separate feature/request name), Northstar will pull out concrete asks — SSO, audit logs, API/webhooks, Jira/HubSpot, mobile app, onboarding — and create one editable feature request per signal, tied to the opportunity's account.
Limits — Max 100 rows per upload. Accounts are auto-created if they don't exist, or matched to existing accounts by name.
Q: My CSV has different column names. Will it still work?
Yes — Northstar uses fuzzy matching on column headers. As long as your columns contain recognizable keywords (like “account”, “feature”, “stage”, etc.), they'll be mapped automatically. You can also download our template CSV for a guaranteed format.
Q: Can I upload the same CSV twice?
Yes, but it will create duplicate feature requests. Northstar does not deduplicate on import. Accounts are matched by name, so existing accounts won't be duplicated.
Q: How much does Northstar cost?
Northstar offers six plans. Founder is free, no credit card required; Starter Lite, Starter, Growth, and Scale each start with a 21-day free trial — add a card to begin, and the first charge comes when the trial ends. Each plan includes a set number of tracked accounts and users. Items in italics are on the roadmap:
Discount positioning is available (Design Partner program, annual prepay, multi-year). See the pricing page for full details, or contact info@samadhiagents.com.
Q: What happens if I run out of AI tokens?
Each AI action uses 10 tokens. On paid plans, Northstar shows a banner once you reach 80% of your monthly tokens, with the option to add pay-as-you-go overage (billed per 1,000 tokens on your next invoice) or upgrade to the next plan. Founder's 250 tokens refresh every Monday at 00:00 UTC; when they run out, AI classification pauses until the refresh or until you upgrade to Starter Lite. Pay-as-you-go overage is not available on Founder.
Q: What happens when the 21-day trial ends?
At the end of the 21 days, you'll be prompted to confirm your paid plan via Stripe to keep access. Your workspace data is preserved. If you decide not to continue, your workspace becomes read-only until a plan is selected; paid plans start at $49/month. See the pricing page for the Starter Lite, Starter, Growth, Scale, and Enterprise tiers.
Q: How do I get help?
Free support is included for all users via email at info@samadhiagents.com (best-effort response time). Professional Services (dedicated onboarding, custom integrations, training, priority SLA) are available as a paid add-on.
Q: How do I report a bug?
Email info@samadhiagents.com with a description of what happened, what you expected, and any screenshots. We review all reports and prioritize fixes.
Q: Where is my data stored?
Northstar uses Supabase (PostgreSQL) for data storage and Vercel for hosting. All data is encrypted in transit and at rest.
Q: Can I export my data?
Export functionality is on the roadmap. In the meantime, contact us and we can provide a data export.
Q: Is Northstar CCPA compliant?
Yes. See our Privacy Policy for details on data collection, handling, and your rights under CCPA.